Before a transfer
Check the recipient, currency, amount and all displayed charges. An unexplained change in destination requires a pause.
Payment questions: check conditions before acting
A deposit or withdrawal question involves a recipient, an amount, a status and the applicable conditions. hibaji explains how to distinguish those details without presenting an unverified payment method or transaction facility.
An explanation is different from a transfer
This website does not collect deposits or process withdrawals through this page. A local wallet or banking method being familiar in Bangladesh does not establish that a particular service supports it or permits its use for a particular purpose.
Before any transaction with an actual service, read its own supported methods, eligibility, fees, limits and timing conditions. Those details should be explicit rather than inferred from a logo or a claim in a message. Do not transfer money to a personal account supplied by an unsolicited contact.
A payment provider’s confirmation and a service’s account status are separate records. Keep the reference and timestamp needed to reconcile them, but redact personal details before sharing a report. A pending status is a reason to investigate, not to duplicate the transfer.
Different questions require different evidence
Separate conditions before a request from the records after it.
A pending record
Compare the actual provider receipt with the service status. Keep a reference and time rather than sending repeated payments.
A withdrawal query
Read the actual service’s identity, method and review conditions. Do not pay an unexpected ‘release fee’ to an unverified contact.
A useful record without excess disclosure
A support report may need a reference, approximate time and the wording of the status. It does not need a full card number, wallet PIN, password or one-time code.
If two records disagree, identify which organisation issued each record before escalating. Contact the actual payment provider for its transaction record; a website content mailbox cannot reverse a transfer.
Resolve a transaction question methodically
Stop duplicate action
Do not resend while the original request remains unresolved.
Identify the records
Separate provider confirmation from account status.
Compare the details
Check amount, recipient, time and reference.
Use the responsible channel
Contact the actual provider or service with a redacted report.
Questions about this topic
Which payment methods does hibaji support?
No supported deposit or withdrawal method is asserted on this website.
Is a familiar wallet name proof of support?
No. Actual service conditions must explicitly confirm support and permitted use.
Should I pay again if the status is pending?
First investigate the existing record. Repeating a transfer can create a second unresolved payment.
Can I send funds to the contact email?
No. [email protected] is for website questions and is not a payment destination.